Service Desk Agent with English

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.


Service Desk Agent with English
Bielany Wroclawskie
Your Tasks
  • Monitoring incoming and outgoing tickets in our internal system
  • Collaborating with our engineers (supporting)
  • Data validation, analysis, and reporting
  • Maintaining positive relations with our customers
  • Monitoring the correct timelines (SLA) and ticket flow
  • Managing outgoing and incoming phone calls (in English)

Our Requirements
  • Very good English skills (in speaking & writing)
  • MS Office knowledge (especially Excel and Outlook)
  • Experience in customer service
  • Proactivity with the flexibility to take over new tasks
  • Strong analytical and communication skills
  • Ability to work on shifts (24/7 system)

Your Benefits
  • Reliability: a secure job position in an exponentially growing international company
  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • Active Contribution: room to implement your own ideas quickly
  • A socially responsible employer: not only continuously commercially successful but also who provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids Family - project we help children across the globe who live in poor conditions
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
  • Other conveniences like: free coffee, tea, and company bus from the centre of Wroclaw


Your Tasks
  • Monitoring incoming and outgoing tickets in our internal system
  • Collaborating with our engineers (supporting)
  • Data validation, analysis, and reporting
  • Maintaining positive relations with our customers
  • Monitoring the correct timelines (SLA) and ticket flow
  • Managing outgoing and incoming phone calls (in English)

Our Requirements
  • Very good English skills (in speaking & writing)
  • MS Office knowledge (especially Excel and Outlook)
  • Experience in customer service
  • Proactivity with the flexibility to take over new tasks
  • Strong analytical and communication skills
  • Ability to work on shifts (24/7 system)

YOUR BENEFITS

  • Health care package (Luxmed) for 1 PLN
  • Life insurance
  • Co-funded Multisport card
  • Co-funded & office delivered lunches
  • Onboarding program
  • Job with a purpose
  • Development opportunities
  • Expand parking / Company bus from Wrocław
Oferujemy
  • Health care package (Luxmed) for 1 PLN
  • Life insurance
  • Co-funded Multisport card
  • Co-funded & office delivered lunches
  • Onboarding program
  • Job with a purpose
  • Development opportunities
  • Expand parking / Company bus from Wrocław

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