Technical Support Specialist

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. Thats why Hemmersbach is The Social Purpose IT Company.


Technical Support Specialist
Bielany Wroclawskie
Your Tasks
  • Being a technical mentor for the hardware diagnosing team in priting area teams for UK and France which are based in Poland
  • Monitoring of less experienced team members
  • Handling contact with English speaking customers

Our Requirements
  • Good communication and soft skills
  • Detailed troubleshooting skills on HP printers
  • Ability to train forward on an individual basis
  • Excellent English language skills

Would be an asset:

  • Knowledge of French language

Your Benefits
  • A secure job position in an exponentially growing international IT company
  • Room to implement your own ideas, challenges within your own responsibility
  • Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
  • A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids Family
  • Welcome package, full introduction into the company, Buddy program to help you get started
  • Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees kids access to educational modules
  • Flexible working hours/ single shift work (optional, depending on position)
  • Remote work possibility during the pandemic
  • Company bus from the centre of Wroclaw, a free car parking area
  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members


Your Tasks
  • Being a technical mentor for the hardware diagnosing team in priting area teams for UK and France which are based in Poland
  • Monitoring of less experienced team members
  • Handling contact with English speaking customers

Our Requirements
  • Good communication and soft skills
  • Detailed troubleshooting skills on HP printers
  • Ability to train forward on an individual basis
  • Excellent English language skills

Would be an asset:

  • Knowledge of French language

YOUR BENEFITS

  • Health care package (Luxmed) for 1 PLN
  • Life insurance
  • Co-funded Multisport card
  • Co-funded & office delivered lunches
  • Onboarding program
  • Job with a purpose
  • Development opportunities
  • Expand parking / Company bus from Wroclaw
  • Remote work during the pandemic
BENEFITS
  • Health care package (Luxmed) for 1 PLN
  • Life insurance
  • Co-funded Multisport card
  • Co-funded & office delivered lunches
  • Onboarding program
  • Job with a purpose
  • Development opportunities
  • Expand parking / Company bus from Wroclaw
  • Remote work during the pandemic

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